Ten years ago, when I walked into a hotel, I almost always encountered a cheerful, can-do attitude from everyone, be it the doorman or the general manager. Rude and apathetic staff members were a rare exception. The customer was always right...

BRAND NEW * In Cambridge, MA, the 210-room University Park Hotel at MIT topped out in September. The property, which plans to open next summer, offers the Executive Conference Center on its third floor, complete with a business center and 15,500...

PKF Consulting has released a mixed bag of projections for U.S. hotels next year, with room rates performing well across the nation but occupancy rates varying from market to market...

The trend in cruising is toward the more exotic, according to Joyce Landry, partner and cofounder of Landry & Kling, the pioneer team in corporate cruising. "The high end is making a comeback," she said, exhibiting under the firm's new...

Les Holloway Manager, Creative Services The Canada Life Assurance Company Atlanta, GA ...

How well do your qualifiers know their customers? If they're anything like the marketing executives who lead them, the answer is "very well" in some ways, "not so well" in others...

It's been more than a century since newspaper publisher Horace Greeley advised the readers of his New York Tribune to "Go west, young man, go west!" to prospect for their fortunes. Long after the gold, silver, and iron ore played out, the West...

A Stress-free Meetings Destination For corporate and incentive groups, there is more to San Diego than predictably fabulous weather and picture-postcard good looks. Much more...

The expression pura vida rolls off the Costa Rican tongue like a mantra. Pura Vida--Pure Life. It's an expression of happiness, excitement, and national identity. And it fits Costa Rica and the Costa Rican people to a T...

Anyone who has tried to take notes by the light of a projection screen while sitting on a hard-backed chair balancing a notebook on one knee knows the value of an ergonomically designed meeting environment. Conference centers distinguished...