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Shelia Cleary, Director, Recognition & Conferences, National Life Group, Montpelier, Vermont, and Northeast Region Vice Chair

Summary written by Karin Pontelandolfo, CMP, Senior Meeting Planner, Liberty Mutual Insurance, and Chair, FICP Northeast Region

Financial and insurance companies, many of which spurned overseas meetings in the years after the mortgage crisis, now are booking incentive programs throughout Europe.

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Meet Cheryl Rivers, CMP, Senior Conference & Travel Specialist, Hanover Insurance Group, Worcester, Mass., and FICP 2012 Forum Design Team Member

Recap written by Natalie Wilson CMP, Manager, Corporate Events, RBC Global Asset Management Inc., and FICP Canadian Region Vice Chair

Liberty Mutual's Mary Keough-Anderson turned her traditional meeting planning team members into a strategic partners with meeting owners—and a model for the future of event management.