Does every event you plan begin with an assessment of environmental sustainability? If you work with Twinsburg, Ohio–based meetings management company Experient, it does. “A green consultation is part of our standard needs-assessment process for...

No question the economy has hit meeting management companies—and their clients— hard. But while many are struggling to remain profitable, and some even shutting their doors, Caledonia, Wis.–based Meetings & Incentives is adapting its business and...

For years, ITAGroup has offered performance guarantees related to service levels and operational success. But the company has just taken its guarantee to the next level, measuring clients’ return on investment and return on objectives for meeting...

Companies seek to avoid poisonous publicity while continuing to reward top performers.