You've heard it a million times: 80 percent of your business comes from 20 percent of your customers. Planners can say it another way: 20 percent of hoteliers you deal with are really good at what they do. Is that about right? I believe the same...

In May 1999, all 1,200 employees of Avon, Mass.based Jordan's Furniture flew to Bermuda for a one-day beach bash that made headlines across the country (including in our magazine). They're still talking about it a year later...

Fast Facts * Where We Are 10 minutes or 7 miles from Cancun International Airport * taxis available ...

GOING PLACES * International Conference Resorts of Colorado Springs, Colo., announced that Tiburon Capital, LLC, of San Francisco, acquired the Ocean Place Conference Resort in Long Branch, N.J., from Olympus Real Estate Corporation of Dallas...

GOING PLACES * International Conference Resorts of Colorado Springs, Colo., announced that Tiburon Capital, LLC, of San Francisco, acquired the Ocean Place Conference Resort in Long Branch, N.J., from Olympus Real Estate Corporation of Dallas...

GOING PLACES * International Conference Resorts of Colorado Springs, Colo., announced that Tiburon Capital, LLC, of San Francisco, acquired the Ocean Place Conference Resort in Long Branch, N.J., from Olympus Real Estate Corporation of Dallas...

CHANGING FACES Brenda Weskamp has been named general manager of the Scottsdale Conference Resort. Weskamp most recently served as director of operations for Promus Hotel Corporation in Phoenix, Ariz., where she oversaw the acquisition, renovation...

GOING PLACES * International Conference Resorts of Colorado Springs, Colo., announced that Tiburon Capital, LLC, of San Francisco, acquired the Ocean Place Conference Resort in Long Branch, N.J., from Olympus Real Estate Corporation of Dallas...

CHANGING FACES Brenda Weskamp has been named general manager of the Scottsdale Conference Resort. Weskamp most recently served as director of operations for Promus Hotel Corporation in Phoenix, Ariz., where she oversaw the acquisition, renovation...

Randy Dorr, a former supervisor at MCI, energized his team of 18 telemarketers in the most unusual way that we've ever heard of. On the spur of the moment, he told the members of the group that if they got to be number one, "I'd call their mothers...