Most companies measure the effectiveness of their training programs by surveying participant reaction. But that's not good enough, say David van Adelsberg and Edward Trolley in their new book, Running Training Like a Business (Berrett-Koehler...

"It was a real eye-opener," said Brian Glynn, vice president of operations for the Meetings Management Group in Indianapolis. "This is a destination that seems to have something for everyone." Added Sheryl Allison, meeting coordinator for the...

We are witnessing a quiet but dramatic technological revolution in AV. And one of the major players in this revolution is the Digital Versatile Disc, sometimes referred to by its original name: Digital Video Disc...

How does Dr Pepper grow its market share at twice the rate of competitive companies? The answer is by pulling as well as pushing...

The Ritz-Carlton, Rose Hall Take a Caribbean destination rich in reputation for fun in the sun and a new resort located minutes from an international airport, situated on a beach that begs to be walked on. Add the charm of Old World Jamaican...

Steve Altieri is a man with a definite philosophy when it comes to thanking his top achievers: One size does not fit all. As manager of compensation and benefits for the Foxboro Company, an instrumentation manufacturer for the chemical industry...

With laser-like intensity, HelmsBriscoe President and CEO Roger Helms outlined his vision for the future at his company's Annual Business Conference late last year: "To create and communicate so much benefit and value to having HelmsBriscoe book...

It's time for your annual convention, and expectations are high. Last year's keynote speech was delivered by Gen. Colin Powell, who's no easy act to follow. Your challenge is to find someone not only to set the tone for the meeting, but also to...

"Service through friendship" is the motto of Les Clefs d'Or (The Society of the Golden Keys), the international association of hotel concierges, founded in 1929. The symbol of the crossed keys on the lapels of concierges came to represent the...

Las Vegas, Reno, Atlantic City --when people think of gaming, these are the cities that probably spring to mind. But resorts across the country offer games and the amenities that go with them, from New Orleans to Tunica to Detroit. Here's the...