Bill Capodagli and Lynn Jackson aren't the only people to describe Disney's strategies as "management magic." But in The Disney Way: Harnessing the Management Secrets of Disney in Your Company (1999, McGraw-Hill, N.Y.), the pair has captured the...

FROM GOLF TO GROUPER The South Seas Resort on Florida's Captiva Island is betting its fish and golf scramble will make a big splash during business and incentive trips. Teams of four start out the scramble by playing nine or 18 holes of golf. Then...

Set in the heart of the Walt Disney World Resort, the Walt Disney World Swan and Dolphin is a combination of imaginative design and impeccable service. A full range of recreation, restaurants, and leisure amenities provide everything necessary for...

Achieving good sound in your general sessions and workshops is a never-ending challenge. The basic components of a sound system include microphones, microphone cable, mixer, sound processing equipment (compressor/limiter, noise reduction system...

HYATT HIRES MEETING CONCIERGES If you're tired of getting your convention services manager's voice mail two weeks before your group's arrival day, Hyatt Hotels Corp. feels your pain. To increase the likelihood that you'll be able to connect with...

The world-class oceanfront resort offers a wealth of the amenities and services necessary for any successful meeting...

Your recent meeting came off without a hitch. Attendance was lower than expected, but all in all, the meeting was a success. Shortly after the event, a letter arrives from the hotel claiming your group owes room attrition damages. However, your...

The Fiesta Americana Grand, Los Cabos, offers individualized service, views of the Sea of Cortes from all guest rooms, and extensive meeting facilities. Included among the resort's many recreational options is the championship 18-hole, Jack...

Chateau on the Lake is a distinctive resort hotel and convention center situated atop a mountain in the Ozarks. From the full-service marina to the day spa, Chateau on the Lake offers unparalleled service and facilities for meetings and...

Dick and Rick Hoyt exemplify the qualities that every business person wants to have: discipline, determination, and daring. This father/son team speaks to everyone from kindergarteners to salespeople about overcoming obstacles and reaching their...