If you're reading this, most likely you are a seasoned manager in a high-technology company. Imagine this: A colleague confides that a third of his customers have gone out of business. His technology is viable, but he needs to quickly transform...

“We're the answer to the incentive market in Orlando.” That's the word from Jane M. Chaney, CMP, director of marketing for the 1,000-room JW Marriott Orlando, which makes up half the Grande Lakes Resort and is scheduled to open in July 2003. The...

Have you heard the phrase, “Are you ready to unleash the power of the Internet for your organization?” Well, unless the HTML fairy has waved a magic wand over your head, that power may be more elusive than you had expected. Whether you need help...

In the six years since event organizers started using the Internet for housing, usage has crept from the single digits to an average of about 35 percent, according to major players in the online housing market. Even in the high-tech sector, large...

The explosion of orders for videoconferencing systems is a clear indication that remote meetings are becoming a “mission critical” tool in our post-9/11 world. But whether the videoconferencing star remains bright will depend in large part on...

The Georgia World Congress Center (www.gwcc.com) debuted its e-commerce site in March. The site allows exhibitors to order electrical, plumbing, labor, telephone, Internet, cable television, and food online. The Propane Gas Association was the...

Up and down the grand corridors of the Orange County Convention Center in Orlando, Fla., men and women were talking into their cell phones. Others were consulting their PDAs. The people were attendees at Cellular Telecommunication & Internet...

If your attendee-control system starts and ends with the bored security personnel at the exhibit hall entrance, beware: Meeting security expectations are higher post-9/11. Some simple and inexpensive tools to help control access to your events are...

Marco Tempest gets paid for being elusive. No, he's not in customer service. He appears on a stage in Monaco, diving head-first into a densely packed video wall, to vanish into the virtual reality behind the plasma displays. At a Los Angeles sales...

Printing from a laptop places high on the list of top business travel irritations. Unless a portable printer is weighing down your suitcase, there aren't many options. The proliferation of cable connectors and driver programs makes communication...