face2face

"We" being business-to-business magazines and meetings. For example, David Shaw points to the "10 deadly sins" of B2B media, as outlined by Hanley Wood's CEO, Frank Anton, at the Folio: Publishing Summit: And they are: ...

Off topic, but very cool, is this video of a prank in Grand Central Station: ...

Normally I love to see events professionals quoted in the newspaper, but I cringed when I read this article in yesterday's Boston Globe about people who buy something, use it, then return it--essentially, getting free rental on stuff. Particularly...

I just read this post on FC Experts about the disconnect between what organizations say and what they actually do when it comes to being customer-centric (for planners, think attendee-centric). From the post: ...

Check out Cindy's five creative course-pricing methods, one of which is the auction idea I mentioned earlier. I'd love to know if anyone's doing any of these!

Here is a great example of how not to handle negative customer feedback (from The Consumerist via Stuff from Patti Shock): ...

Here's an interesting idea from Seth Godin: Run an auction for events with limited seating. Inspired by this new Google Documents feature, Godin says, ...

I am fascinated reading Jennifer Collins of Meet 'N Dish's preparations for holding a meeting in Africa. From her preparations for a site visit, to talking with locals in Ghana, to her most-recent post about relocating to another city, it's a...

It is common sense to learn the laws of the land when you plan a meeting outside of your home country, but if you need any further proof, check out this article from BBC News about what happens to people who violate the drug laws in the UAE. A...