face2face

Some enterprising folks have put together a wiki site, The AirPower Wiki, to let people know about where to find power outlets in various airports. So, if you need to re-juice your laptop between flights, you'll know where to go. And, because it's...

In its continuing effort to rid itself of having a reputation for difficult labor unions, the Philadelphia Convention Center is mandating customer service training for its employees and union workers. I'm trying to imagine a forklift operator...

According to the J.D. Power and Associates 2006 North America Hotel Guest Satisfaction Index Study, hotel guests are increasingly dissatisfied with rising costs and fees associated with their stay...

This morning we ran a version of this post in our e-newsletter, in which I talk about why I think banning smoking from guest rooms may not be the most hospitable of moves, and could be enough of an imposition to cause smoking attendees to book...

I've been hearing all kinds of rumors about who's on the short list for heading up Meeting Professionals International (and I get the feeling we should be hearing who gets picked fairly soon). In an ideal world, who would you like to see take over...

While it hasn't been confirmed yet as far as I know, the Washington Post's Security Fix blog reports that ...

The Accenture High Performance Workforce Study came up with some fairly miserable results when it comes to the effectiveness of training. The need for training is screamingly obvious in the results: Even what they considered critical functions...

Check out Totally Absurd if you're in the mood to waste a little time today. It's full of some of the most bizarre inventions you could imagine, from Cranial Greeting Cards to Toilet Snorkels...

To the people who posted comments late yesterday afternoon—they somehow got deleted by accident. Huge apologies, and if you'd like to repost them, I'll make sure they get through this time.