face2face

Ever wonder what it would be like to be on an international flight that got diverted because someone on it was on the no-fly list? For a first-hand view from one passenger, check out the experience of Nick at Blogborygmi. I wouldn't have been...

I love it when someone disagrees with me! David Shaw at the most excellent B or not 2B blog argues against my views on customer service, as I posted here. He says...

I just ran across this quote and it cracked me up:

It's clearly a budget, it's got numbers

in it.

- George W. Bush

That's a refreshing way to look at budgets, isn't it?

I heard an ad on the radio this morning that cut through my "I need more coffee" fog like a Jedi lightsaber. The company, which helps keep basements dry, says, "We answer our phones. We return calls. And we show up for appointments." That's their...

Germany must have Disney envy--what else could explain the need to build a tropical resort in an old zepplin hanger an hour outside of Berlin? From The Guardian...

From hotel-online: Nine Los Angeles Hotels Present Radically Restructured Economic Proposal to UNITE HERE Local 11. A snip: ...

The Jackpot theory for incentivizing workers--where you randomly award a nice prize to the pool of people who are eligible to win it--appears to work for the Royal Mail in England. An excerpt from the Financial Times...

In a recent AAA survey on travelers' top factors in choosing a hotel is "Having eco-friendly or green programs in recycling, landscaping, water conservation (34 percent)." While it is far outflanked by things like location and free breakfast, this...

I love this--Nearly 200 Employees of Four Seasons Resort Maldives Find Temporary Work at U.S. Four Seasons Properties. The Maldives were among the areas hard-hit by the December tsunami, and this is just terrific that this chain is willing to look...

Zagat's latest survey results are in. In addition to finding that U.S. restaurant goers love Italian food (duh), here's the scoop on the top hotels...