According to the J.D. Power and Associates 2004 North America Hotel Guest Satisfaction Index Study released today, there's "a strong correlation between satisfaction with the comfort of the bed." Kind of scary to imagine that there might be a...

Just a little reminder that in this industry, more than most, we get by with a little help from our friends. Happy Monday!

No, that wasn't a big sirocco that blew from the East coast last night--that was a giant sigh of relief from all the hotels, event venues, caterers, and event planners who up until the last minute thought they may get stuck with the bill for...

Many heartfelt congratulations to Elizabeth Zielinski, CMM, CMP, this year's MPI Planner of the Year. I met Liz earlier this year at the W2W (Women to Women) think tank meeting, and she is so impressive--absolutely deserves this award, and a whole...