"Word of mouse," meaning, I think, marketing through social networking. It came from this New York Times article on social media and business travelers. It's a pretty interesting read all the way around. From the article: ...

and its repertoire is limited to just one kind of drink (a Falling Water) but this Rube Goldberg machine/drink dispenser sure is fun to watch!

Here's an interesting post from Paul Johnson at A Luxury Travel Blog that reflects on a possible trend of some hotels looking to downgrade their star status. He mentions this article about hotels in Berlin that believe their five-star status is...