I know this will shock you as much as it did me (sarcasm alert!), but the airlines received dismal marks in the latest University of Michigan customer satisfaction survey. Bottoming out the list are merger candidates United and US Airways--oh good...

According to the AH&LA Green Assessment Survey, here are the top 10 green things hotels are doing well, and the top 10 green things hotels can improve on: ...

Loved this word of the day from BuzzWhack: PowerPoint singalong A presentation read verbatim from the slides without observations, notes, comments or asides of any kind. Monotone optional, but not required. Nominated by Mark Simon

Thanks to Krys at Gathering for putting together this list of networking tips/resourcesfor shy people. I'm bookmarking it for a closer look, hopefully sometime before ASAE and The Center's annual meeting in August. I am a total trainwreck when it...