Here's a great essay on customer service—a must-read for anyone in the meetings and/or hospitality business. A snip...

Five association consultants who I very much admire have joined together to write a book, via a blog, called We Have Always Done It That Way: 101 Things About Associations We Must Change by Five Independent Thinkers. Check out the post on staff...

Many thanks to Kevin Holland, vice president with Air Conditioning Contractors of America and author of the Associations Inc. blog for including this humble site on the "Ten Cool Blogs By, And For, Associations (and Five Bonus Blogs You Should...

Tradeshow marketing expert Rich Westerfield has a wrapup of the IAEM show that's just finished up. Sounds like it was a bit of a mixed bag, but I still wish I could have gone. More of Rich's IAEM posts...