A new survey from American Express Meetings and Events finds mostly positive indicators from meetings across the board, and across the globe.  

Panels can be droning, painful exercises in ego-fluffing. When they feature overbearing panelists who commandeer the discussion, they can actually disengage the audience by ignoring them altogether. Panels, in the words of author, speaker...

It was a small group at IMEX America’s Smart Monday session on better, greener, and kinder meetings and how to plan them. Nevertheless, attendees at the two-hour deep-dive session were fully engaged, coming up with dozens of ideas for...

I ran across these 11 best customer service stories ever on Mental Floss and they just made my day. It's so easy to focus on the bad stories—of which, unfortunately, there are all too many—but let's take a moment to celebrate all the ways, great ...

Relentless customer focus has made Cvent’s user conference a must. You can learn a lot from our insider’s look at the planning process.

David Stankiewicz, project manager/strategic programs with IEEE, a professional association for the advancement of technology, showed how meeting planners can use Google+ Hangouts to enhance an event by, well, using Google+ Hangouts to speak at a...

Beth Surmont, senior manager, strategic programs with IEEE, a professional association for the advancement of technology, is a big believer in the power of meeting planners to change the world. As she said in a session at the American Society of ...

Today's guest post is by Andrew Taffin, CEO of Tallen Technology Rentals. Fire. Terrorism. Riots. Hurricanes. There is no shortage of events outside of your control that can affect a meeting. While planners know they can rely on their on-site ...