“Changing everything they want at the last minute and not giving us enough time to make those changes—than blaming us for falling short.”
Shawna says: In planners’ defense, many times we don’t have control over everything, and others cause us to miss deadlines. More often, though, I believe it’s fully within a planner’s control; they’re either overwhelmed or have bigger fish to fry at the moment.
When a planner misses a deadline for a food and beverage order, for example, you can bet there’s a pretty angry chef and catering director behind the scenes, scrambling to make a late order (and possibly paying rush or late fees themselves) for the quantities of food they couldn’t determine. Then there’s the coordination of all the staff people to set up and serve the group. That applies to DMCs, AV companies,
and other kinds of suppliers. It’s up to the planners, the ones caught in the middle between bosses/clients and suppliers, to explain the repercussions of not meeting those deadlines and the poor results (and fees) that might result, and, in turn, to help their suppliers achieve better results.