The award for a convention or event services professional who has saved the day went to Cindy Payne, director, client services, Choose Chicago (shown at left, with Marianne Murciano and Bob Sirott). “For nearly 25 years, Cindy has provided superior customer service to convention clients in Chicago. She always goes above and beyond, assisting clients and whatever they need for a successful event. She becomes an extension of the meeting planner's team, and is requested again and again by clients.”