If you haven't always planned for what could possibly go wrong, remember this: Murphy was a meeting planner. Not only will anything that can go wrong actually go wrong — it will be at the wrong time, in the wrong place, and always with the wrong people. Any time we are working in unfamiliar conditions, where the language, culture, social mores, and business practices are different from what we are used to, the potential for some kind of crisis certainly exists. We take so much ...

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