On the 17th floor of the Hilton New Orleans Riverside, Jennifer Frenette huddled in the bathroom as Hurricane Katrina howled outside. “You could hear the windows creaking. And when it got really bad it almost sounded like the building was breathing,” says Frenette, who was in New Orleans to attend the EMS Expo, but couldn't get out of the city before Katrina made landfall. “When it was over, I had visions of opening the bathroom door and me standing there, 17 flights up, with nothing else ...

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