Sexton: I have never been more optimistic for the industry. I find these times energizing because they make peo- ple more strategic; they make people think differently. They make people say, how do we change this to be more beneficial to our members? It’s very exciting. Hacker: It’s normal, natural, healthy evolution. It’s just incremental and non-disruptive change, and that’s the important thing. We’re not trying to dig ourselves out of some ...

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