Larry Mundy's latest column compares the customer service experienced on an airplane to that experienced in a hotel. I like this bit:
- He must arrive at the airport two hours early and stand in a long line of people who have removed their shoes, jewelry, and pocket change to shuffle though a portal made from a highly modified microwave oven, where his entire skeleton is exposed onscreen to a grumpy federal employee. At the hotel, he will be cheerfully welcomed and no one will ask him to disrobe in the lobby or demonstrate the functionality of his laptop.
I also like his conclusion that gee, do you think that risingin hotels and airlines that are filing bankrupcy could have anything to do with the customer service levels they provide? I know, it's a lot more complicated than that, but isn't it amazing what we've come to tolerate in air travel that we never would in other areas of life?