Lost luggage: the never-ending problem


According to the Fast Company Experts Blog, airlines aren't suffering from a lost-luggage curse:

    If losing luggage was a curse, the airlines would be handing out wreaths of garlic as passengers boarded. Air carriers have plenty of incentive to improve, and that incentive goes by various names: lost revenue; irate passengers; lost customer loyalty; bad PR.

    A key part in the solution to lost luggage is to be found in upgrading — or even replacing — an airline's computer system, because only a computer can fix something so complex.

Unfortunately, the writer goes on to explain, putting a new system into place isn't easy, since they can't shut down the old one while installing the new one (he likens it to "doing open-heart surgery on a patient who's walking around"). So, hold onto your luggage and pray to the airline powers-that-be that your stuff will end up in the same time zone you do.

Please or Register to post comments.

What's face2face?

An eclectic mix of news about meetings and events, hospitality, and business travel, along with helpful hints and the occasional rant.

Blog Archive

Sponsored Introduction Continue on to (or wait seconds) ×