Why it costs so much to use a hotel phone and other burning questions

RSS

An interesting interview with J. Willard Marriott Jr., the 72-year-old chairman and namesake of the 2,700-hotel Marriott Hotels International, in the Boston Globe recently. Along with news about the chain and its plans—including plans to upgrade the beds a la Starwood—he answers the question I’ve always wanted to ask: Why is it so expensive to use the phone in your hotel room?

His answer: "In a hotel, you have a whole cadre of people who answer the phones and take the messages for you. You have your own personal answering service. So we try to cover those expenses."

To receive a weekly blog update, e-mail Sue.

Please or Register to post comments.

What's face2face?

An eclectic mix of news about meetings and events, hospitality, and business travel, along with helpful hints and the occasional rant.

Blog Archive

Sponsored Introduction Continue on to (or wait seconds) ×