• Use agreement scale questions, confidence questions, case questions—mix it up so you’re not putting all your eggs in one basket.

A specific outcomes plan helps project managers and CME coordinators implement what you have in mind, said Dietze. Ambiguous plans create misunderstanding, and overly ambitious plans may cause you to “over-promise” and “under- deliver.”

“Having a clear plan helps you make sure you have the internal and external resources lined up to do what you’re promising,” Dietze said.