Never before have companies been so squeezed by changes announced by the airlines — changes designed to stem what the International Air Transport Association estimates to be a $9 billion loss for 2002. “Airlines have responded to their financial crisis by putting it on the backs of their best customers,” says one critic, Kevin Mitchell, chairman of the Business Travel Coalition, a Radnor, Pa.-based advocacy organization, “rather than stepping up to the really tough cost and productivity ...

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