Multibillion-dollar mega-mergers like the recent AOL/Time Warner deal can easily turn sour when not enough attention is paid to the "people" side of the deal. So say the authors of The Complete Guide to Mergers and Acquisitions (Jossey-Bass Publishers, 1999). According to co-authors Mark Herndon and Timothy J. Galpin, meetings often can help. "Communication," says Herndon, "is key to ensuring that once a merger is undertaken, every employee knows precisely what to expect when the deal is ...

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