I may sound like a baby boomer (I’m actually right on the cusp between boomer and Gen X), but I enjoy working the room and getting to know people at meetings. There’s a memory that attaches itself to a live encounter—good or bad—that’s impossible to create online. That’s why Editor Sue Pelletier’s interview with Jeff De Cagna of Principled Innovation LLC, on page 17, resonated with me—not as much for what he said, but for how she kept challenging him. De Cagna spent much of the discussion ...

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