RoseAnn Howard delivered a sigh-worthy statement at Meeting Professionals International's 2002 World Education Congress in Toronto, Ontario: “We've had no meeting cancellations,” said Howard, director of meetings and events for Yum! Brands Inc. “In fact, we've increased the number of our meetings. They're vital to our business.” Still, the industry has seen extraordinary change in the past year. Meetings are as important as ever, but how, when, and why they're being held is different. ...

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