J.D. Power and Associates last month released its 2009 European Hotel Guest Satisfaction Index Study, now in its fifth year. For the second consecutive year, Steigenberger Hotels and Resorts came out at the top of the “upper upscale” segment, followed by Radisson BLU Hotels & Resorts, and Maritim Hotels. The top-three upscale chains are Mövenpick Hotels & Resorts, Crowne Plaza Hotels & Resorts, and Hotel Novotel. And among mid-scale, full-service chains, Park Inn ranked highest ...

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