If you want an engaged audience, soothe their senses. “Meeting Sense,” a new service at the Mandarin Oriental, Miami, uses radiant orange lights on breakfast and lunch presentations to stimulate attendees' sense of sight, infusions of soft citrus scents in meeting rooms to captivate their sense of smell, and other techniques designed around the five senses. A gentle touch for the hearing: The sounds of Tibetan spa chimes are used to signal the end of breaks.
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