One of my favorite business quotes is something uttered by Bill Gates, chairman of Microsoft: “You can tell a lot about the long-term viability of any organization by how they handle mistakes.” Think about it. If you constantly criticize your employees for the mistakes they make, chances are likely that they'll never make that same mistake again. That's a given. But what do you lose in the process? You risk losing their willingness to take a risk, to use and develop their judgment, and to ...

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