Just Think "First, employees want to be valued, listened to, and treated fairly. You can't expect much from incentives if these basics aren't in place."

--Christie Mason, president, The Manager's Forum, in HumanCapital magazine

Need a Read? In Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others (Joessey-Bass Publishers, January 1999), co-authors James M. Kouzes and Barry Z. Posner make a strong case for regular, public, personalized recognition for a job well done. "As human brings, we don't do extraordinary things when we work in isolation with no support, with no expression of confidence, with no help from others--with no encouragement," they write. You'll find self-tests, tips, and hundreds of points for reflection on this often-overlooked subject.

New Sensation You might not find two cities in the world as different as Paris and Las Vegas. Yet now, you can visit Paris as you stroll down the Strip at the newly opened Paris Las Vegas resort--complete with a 50-story replica of the Eiffel Tower, where visitors can dine in a restaurant overlooking the strip. Other highlights: a scaled-down Arc de Triomphe and Hotel de Ville, as well as facades of the Louvre and Paris Opera House. With 2,916 rooms, Paris Las Vegas has 140,000 square feet of meeting space, including an 85,000-square-foot ballroom and several richly appointed meeting rooms.

Book Mark www.site-intl.org The Society of Incentive & Travel Executives (SITE) is the premier organization devoted to excellence in incentives, and its Web site, www.site-intl.org, is worth a look. You'll find hundreds of case studies, articles, books, and research studies on the subject, links to all the important incentive industry Web sites, and even an "online expertise" service that connects you to SITE members according to their specialties.

Consider This "You can not nickel and dime people and then call them your partners."

--Cindy Novotny speaking at the July 1999 SITE meeting on the importance of "relationship selling" between hotels and incentive organizers