All of us in the incentive industry were shocked to hear that Richard Ross, 58, CEO of The Ross Group management and consulting firm in Boston, was a passenger on ill-fated American Airlines Flight 11. I recall Richard as a friendly and kind man, always willing to participate in roundtables or seminars we held — and he would apologize if he couldn't! He was well-known in SITE and served as president from 1983 to 1985. He leaves behind his wife, Judi, and their three adult children.