Last June, the 3,200+ associates at the headquarters campus of Toyota Motor Sales, U.S.A. Inc., in Torrance, Calif., got the message that cost-savings was top of mind for executives. Then they got another message from Louann Cashill, CMP, CMM: If you plan any meetings, my hotel sourcing group can negotiate pretty significant cost savings. To deliver that message, Cashill and Jennifer Keltner, travel services manager, held nine one-hour Travel and Meeting Services Forums over the course of ...

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