While the mantra in the real estate industry may be “location, location, location,” the saying for hoteliers should be “service, service, service.” A recent study by Maritz Hospitality Research Group, St. Louis, reveals that meeting planners reward attitude and service when picking venues. Hotels that don't appeal to planners may have a tougher time bouncing back from the hospitality industry slump. While a desirable location and competitive pricing are essential for meeting hotels, ...

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