When it comes to in-house training, the computer age has arrived. According to a recent survey by Training magazine, 95 percent of U.S. companies trained their employees in the use of computer applications in 1999. Other widely taught training topics were communication skills (88 percent); management skills (85 percent); and customer service (83 percent). However, only 14 percent of all formal training was delivered via computer, suggesting that face-to-face training isn't going away ...

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