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| “New Economy” 1992-2000 | “Next Economy” 2001-? |
|---|---|
| ▪ low-skill, welfare, and entry-level training support | ▪ incumbent worker midcareer retraining |
| ▪ training just-in-time | ▪ training in the moment |
| ▪ skills standards as organizing construct | ▪ personalized prescriptive learning aligned with business objectives |
| ▪ online training through laptops, with modular courses and certificates | ▪ brief training bytes through modular courses and handheld devices |
| ▪ command-driven computerized workstations | ▪ ubiquitous voice-driven computing |
| ▪ technology supports mass delivery of services by human operators | ▪ technology replaces human operators in mass service delivery with virtual help characters backed by expert systems |
| SOURCE: “Training for the Next Economy,” an American Society for Training & Development State of the Industry Report | |
