What's the biggest trend in insurance training these days? Patricia McCarthy, past president of the Society of Insurance Trainers and Educators, and the training director for claims for Allstate in Northbrook, Ill., says that training is increasingly geared towards helping companies achieve their strategic goals. “There is less emphasis on how many training events occur,” she says, “and more on whether they are the right kind of events that will truly impact performance and, ultimately, ...

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