Picture a group of attendees at a small meeting being given this challenge: First they are divided into groups to come up with some ideas. The room surges with energy. Voices spill over each other. Participants introduce themselves and eagerly share the strategies they have already used in different business situations and toss new ideas back and forth. After about ten minutes, the whole group reconvenes and discusses solutions. This, explains Clifford Baden, director, programs in ...

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