If by some chance the outsourcing question hasn't been asked yet in your company, Maria Capone Goodwin, senior vice president, meeting and event management for Boston-based Fidelity Investments, suggests you practice a bit of preventive medicine anyway. Make your department accountable, and analyze everything your team does to see how you could be doing it more efficiently. “Regardless of what side of the desk you're on, until you begin treating your job like a business, you're not going to ...

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