Before you become a customer account representative in Zurich Canada's Integrated Group Solutions division, you are given an invitation to the reading of a last will and testament. Attendance is required. When you arrive, the will of a certain Colonel Burgess, who may or may not have been murdered, is read article by article. Over the course of the following week you and other potential customer account reps (CARs), also in attendance, will consider each point of the document and make a ...

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