“As meeting planners, our job is to educate procurement people as to what [the guest experience] means.” Jeff Calmus, director, conference planning and event services, MetLife, Boston, echoed the sentiments of his fellow panelists during a discussion on procurement that took place in October at the Royal Sonesta Cambridge in Cambridge, Mass., sponsored by the New England chapter of Meeting Professionals International. Calmus, along with four other industry experts, spoke to a crowd of 120 ...

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