Insurance associations and insurers are beginning to use the Internet as a learning tool. For the Florida Association of Insurance Agents, it's a way to get more people to take its ACSR course(Accredited Customer Service Program), which leads to a designation issued by the Independent Insurance Agents of America. “We've been able to grow both our live, on-the-road seminars and our online courses,” says Lisa Harrington, FAIA's director of education. “It has proved to us that online learning ...

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