The karaoke machine was the ultimate icebreaker for Citibank's U.S. Consumer Bank division. During a recent teambuilding meeting at the National Conference Center in Lansdowne, Va., “We had the California folks singing ‘New York, New York’ and the New York folks singing ‘Hotel California,’” recalls New York-based Craig Chanti, product manager for the 450-branch division. The meeting brought together Citibank's relationship managers and sales force for teambuilding, product launches, and ...

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