“A secret to negotiating is to talk less and ask more.” Questions have enormous power. They can get us the right information, gain commitment from staff, help us lead more productive meetings, and set priorities. To succeed as a questioner you need to develop both the questioning mentality and the questioning habit. In other words, become a detective. Once you do, you will see your communications improve in every situation — with your boss, a third party, vendors, employees, hotel staff, ...

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