Many organizations use recognition and rewards to celebrate good times, but sparking the attention and energy of employees is even more significant in challenging times. A case in point can be found with the Orange Post Office in Orange, Calif. Going into the 2008 fiscal year, Postmaster David L. Eng knew that things were going to be tough. “Our budget was significantly reduced, and there was pessimism about achieving our financial goals.” The team, which consists of a ...

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