“You are cancelling our appointment after I have flown halfway around the word to meet you—spending my time and money—and you tell me today you are too busy to meet me. ...Really?”
Shawna says: It’s amazing in our industry, with our understanding of the repercussions of this, that planners do this on a regular basis. Since I have interviewed so many suppliers for this book, I’ve really tried to be more respectful. If I RSVP, I have committed to being there.