Think about how you incorporate technology into your life today. You hear about an app, download it, and in two seconds you’re using it. No one comes to train you. You just figure it out. In the workplace, not so much. The need to “consumerize” enterprise software is a hot topic in IT now, but it’s been a recognized problem for a long time: In a column from 2013, a Forbes writer recalls a friend asking, “Why do I have to ‘learn’ how to use ...

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