Focused and fascinated in your seat in the meeting room, it dawns on you that this is the best training you have ever attended. You can't wait to tell the trainer how much you appreciate her hard work and how useful the information will be. But at the end, she simply hands out a long, pre-coded evaluation form. You fill in your address and put checks in boxes that ask about what is running on your desktop. Bored with the chore, you answer a few of the questions and leave, maybe even a little ...

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