Every year, Keough-Anderson holds a planning meeting with her team, where they discuss and set objectives for the coming year. After the benchmarking process, the 2012 event was devoted to painstakingly reviewing all the tasks the team performs in order to refine the process. Though Keough-Anderson usually runs the meeting, this time she brought in a representative from George P. Johnson to facilitate. “It allowed me to participate, and it was an objective person to keep us on track ...

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